Refund and Return Policy for Space Furniture Shop

At Space Furniture Shop, customer satisfaction is at the heart of everything we do. We understand that purchasing furniture online involves careful consideration, and we want you to feel completely confident when shopping with us. This Refund and Return Policy outlines the conditions under which you may return a product and request a refund. Please read it carefully before completing your purchase.

General Return Conditions

We accept returns on most products sold through our website. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Any item that shows signs of use, assembly, modification, or damage caused by the customer will not be eligible for a return. We also require proof of purchase, such as an order confirmation or receipt, to process any return or refund request.

Non-Returnable Items

Certain types of items cannot be returned. These include custom-made or personalized furniture, clearance items, final sale products, and any item marked on the product page as non-returnable. Additionally, assembled furniture or items that have been installed or modified in any way cannot be returned. If you are unsure whether a product qualifies for a return, please contact our customer support team before making a purchase.

Initiating a Return

To initiate a return, you must first notify us through the contact options available on our website. Our support team will provide you with instructions on how to proceed. Unauthorized returns sent without prior communication will not be accepted. Once your return request is approved, you will be responsible for preparing the item for shipment according to our guidelines.

Condition of Returned Items

All returned items must be carefully repackaged in their original cartons, including all accessories, assembly tools, instruction manuals, and protective materials. Items that are returned damaged due to improper packing may be refused or subject to a reduction in the refund amount. We reserve the right to inspect the returned product before approving any refund.

Refund Process

After we receive and inspect your return, you will be notified of the approval or rejection of your refund. If approved, the refund will be processed back to the original payment method used during checkout. Please note that certain financial institutions may take additional time to reflect the refund in your account. We are not responsible for delays caused by third-party payment processors or banks.

Cancellations and Order Changes

If you wish to cancel or modify an order, you must request the cancellation before the order has been processed for shipping. Once the order has been confirmed for shipment, cancellation is no longer possible, and you will need to follow the standard return procedure after receiving the item.

Return Shipping Responsibility

Customers are responsible for arranging the return shipment of items. We recommend using a trackable shipping service and purchasing shipping insurance for high-value items, as we cannot guarantee that returned items will be received if sent without tracking. Return shipping costs will not be reimbursed as part of the refund unless the return is due to our error, such as a defective product or an incorrect item sent.

Damaged or Defective Items

If you receive a product that is damaged, defective, or not what you ordered, you must notify us immediately upon delivery. We will work with you to resolve the issue as quickly as possible. In such cases, we may arrange for a replacement or a full refund without requiring you to return the item, depending on the situation. Please retain all original packaging and documentation when reporting damage or defects.

Final Sale Items

Items marked as “final sale” or “clearance” cannot be returned or exchanged unless required by applicable law. Please ensure that you have carefully reviewed the product details, dimensions, and specifications before purchasing such items.

Changes to This Policy

Space Furniture Shop reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our website following such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions regarding this policy, please reach out to us using the contact form available on our website. We are here to assist you and ensure your shopping experience remains positive and transparent.

Thank you for choosing Space Furniture Shop. We appreciate your trust and are committed to delivering quality furniture and reliable service.